❓ FAQ
Q: How soon can I use it after paying?
Your account will be activated within 24 hours, usually much sooner. If it's been more than 24 hours, please contact your teacher.
Q: Can I get a refund?
Full refund if your account hasn't been activated yet. After activation, refunds are pro-rated by remaining days — contact your teacher to arrange it.
Q: Can my child use this on a phone?
Yes! It works on any device — no app download needed, just open it in a browser.
Q: How do I contact the teacher?
WeChat: LearnEnglishVL | Email: delivery@turtelino.com
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After payment, please wait patiently — your teacher will activate your account within 24 hours.
Include your child's name and your phone number in the payment note so your teacher can process it quickly.